KS Sorting Hub: F.A.Q

Hi all good people, hope you guys have had a wonderful April. I know I did while vacationing in Bangkok,  becoming a shade darker and 2 sizes bigger around my waist.

Meanwhile, over the past few weeks, we have been officially appointed the Kickstarter sorting hub for Singapore.

This means that the shipment for games would arrive at our side first before we starburst these games throughout Singapore into your hands.

Sounds simple enough? If only it was that easy 🙁

So here’s a rundown of what we do and some F.A.Q


What do we do?

As a sorting hub, we take initiative to contact backers in advance. As a crew of dudes running a board game business for a long time, we know that some backers prefer a certain delivery timing and some would want to change address. From here, we do our best to accommodate as much as humanly possible.

Next, once shipment arrives, we inspect all shipping boxes to ensure that the boxes are in good condition. If the boxes fail our inspection, we would open the shipping box and check for damages to the actual game.

Not Everything Comes In Pretty

Say there are no actual damages to the game, we “repair” your shipping box by replacing with a new shipping box from our side. This is important as we do engage courier services to help us handle a portion of the deliveries. Without a good shipping box, there’s a higher chance of the games getting damaged.

Say there are damages to the game, we will replace with our own sets if we happen to purchase the games too. Yes, we give you all the good game boxes first because we know it takes about a month or two to get replacements coming in.

Once all inspection is done, both our crew and our appointed courier service will start handling the delivery portion.

If all goes well, you should receive your games 1 week after shipment arrives at our side 🙂


F.A.Q

Can I self collect my Kickstarter game from your store?

Yes, you may. Simply let us know in advance.

Is my Kickstarter game in Singapore already?

Follow our Facebook page here or Instagram here. Photos will be posted once the shipment for Kickstarter games arrive.

Why hasn’t anyone contacted me?

Email or contact number is invalid. So far, about 10% of the backers have wrong fields here.

Why is my game not here yet? Why are you guys so “slow”?

Address is invalid / We are “repairing” your shipping box / We are looking to replace your game box. Another 10% here.

Why are you partnering with VFI Asia?

They are a bunch of cool dudes. Besides, if your parcel doesn’t reach you after a few tries (cause you are overseas, the delivery guys can’t reach you etc..), it gets sent back to the China hub and you would have to pay to get it shipped over again.

By partnering with us, your games stay in a physical shop in Singapore.

Doesn’t the Kickstarter games take up alot of space in your shop?

Yes, it does. That’s why we target to send everything out 1 week after shipment arrives!!